User Flows
FLOW ONE
This is the most complex flow and is activated based on their very first answer upon entering the experience.
This is the most complex flow of this experience. It is designed to ask a series of questions to help narrow down what solutions the customer needs and connect them to more information. The biggest challenge with this design was the detailed needs section. Narrowing down was difficult with the data, so our team landed on this accordion approach to help divide them into sections to not overwhelm the user.
FLOW TWO
This is a simpler flow based on the first selection, this flow is activated for the user.
This is a simpler flow by design. Since the selection they made first only gives two solutions back, there is no need to send them through a longer process when one question will help narrow down what they need. The final solution cards also do not show the needs it fulfills since the user did not answer questions about them.
FLOW THREE
This is the simplest flow as there is only one solution matching their first answer.
This flow brings the user immediately to their final solution, keeping the experience as simple as possible.
