User Flows
FLOW ONE
This is the most complex flow and is activated based on the user’s first action when entering the experience.
From the very beginning of the experience, the first response from the user takes them through questions that suit what they are looking for from DSC. In this first flow, they are asked questions to narrow down solutions and connect them to more information. The biggest challenge was the detailed needs section. Narrowing down needs was difficult so our team landed on this accordion approach to divide them into sections to not overwhelm the user.
FLOW TWO
This is a simpler flow that takes the user through a shorter series of questions.
The first response of this flow only gives two solutions back, so there is no need to send them through a longer process.
FLOW THREE
This is the simplest flow as there is only one solution matching their first answer.
This flow brings the user immediately to their final solution, keeping the experience as short as possible.
